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Frequently Asked Questions
Standard shipping takes 5–7 business days. Express shipping is available at checkout and delivers in 2–3 business days.
If you're not completely satisfied within 90 days of your purchase, contact our support team for a full refund — no questions asked.
Wrap ErgoFits around your knee, secure the straps, and select your preferred heat and massage settings. Use for 15–20 minutes per session, up to 2 times daily.
Once your order ships, you'll receive a tracking email with your tracking number. You can also visit our Order Tracking page anytime.
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